Privacy Policy
Effective date:
This Privacy Policy explains how (“House of Arms,” “we,” “us” or “our”) collects, uses, discloses and protects information when you visit our websites, register for events, purchase programs, communicate with us or use our digital services.
1. Information We Collect
We may collect information you provide directly, including:
- Name, email address, telephone number and mailing address
- Account credentials and customer-portal information
- Program, certification, event and purchase information
- Communications, survey responses, form submissions and support requests
- Professional background, business information or certification information when relevant to a program
We may also collect information automatically, including IP address, browser type, device information, referring pages, website activity, cookie identifiers and approximate location derived from technical information.
2. Payment Information
Payments may be processed by third-party payment processors such as Authorize.net or other providers displayed at checkout. House of Arms does not intend to store complete payment-card numbers on its own website systems. Payment processors handle payment information under their own privacy and security practices.
3. How We Use Information
We may use information to:
- Provide websites, programs, certifications, portal access, events and customer support
- Process transactions and deliver receipts, access instructions and account communications
- Administer certification assessments, credentials and program requirements
- Manage registrations, webinar communications, onboarding and partner relationships
- Send marketing communications when permitted and honor opt-out requests
- Improve our content, services, security and customer experience
- Prevent fraud, enforce agreements and comply with legal obligations
4. Cookies and Analytics
Our websites and service providers may use cookies, pixels, local storage and similar technologies to remember preferences, understand site use, measure campaigns and support advertising or remarketing. Browser settings may allow you to block or delete cookies, although some features may not function properly.
5. How We Share Information
We may share information with service providers that help operate our business, including website hosting, CRM, email and text messaging, customer portals, webinar platforms, analytics, payment processing, accounting, security and customer support.
We may also disclose information when required by law; to protect rights, safety or property; in connection with a merger, financing, sale or reorganization; or with your direction or consent. We do not sell personal information for money in the ordinary sense of the word.
6. Marketing Communications
You may unsubscribe from marketing emails using the link in the message. You may opt out of promotional text messages by replying STOP where supported. Transactional or service-related communications may still be sent when necessary to deliver a purchase, administer an account or respond to a request.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements and meeting legal obligations.
8. Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect information. No website, transmission or storage system can be guaranteed completely secure, and we cannot promise absolute security.
9. Children’s Privacy
Our general commercial websites are not directed to children under 13. We do not knowingly collect personal information from a child under 13 without appropriate authorization. Youth or school programs may have separate consent, waiver and privacy procedures.
10. Your Choices and Privacy Rights
Depending on your location, you may have rights to request access, correction or deletion of certain personal information, or to object to certain uses. We may need to verify your identity and may retain information when permitted or required by law.
Submit a request through the Contact page or email .
11. Third-Party Links and Services
Our websites may link to independent websites, social platforms, sponsors, payment processors and other third-party services. Their practices are governed by their own policies, and House of Arms is not responsible for third-party privacy practices.
12. International Visitors
House of Arms is based in the United States. If you access our services from another country, information may be transferred to and processed in the United States or other locations where our providers operate.
13. Changes to This Policy
We may update this Privacy Policy periodically. The effective date at the top identifies the current version. Material changes may be communicated through the website or other reasonable means.